Tuesday, June 30, 2009

(Lack Of) Service

My beautiful girlfriend and I went to our favorite local Mexican eatery yesterday, expecting the same top-notch service we have received every single time we have dined there. Honestly this place has the best service of any restaurant I have ever dined in. Polite, know their own menu well, friendly. They didn't even bat an eyelash when my Girlfriend's little brother puked on the floor in the middle of the dining room. Seriously.

Now, before I rant this mother up and down I will explain what I expect from the wait staff when dining out. At least a fake smile, every single time you come to my table. Any upturning of the mouth corners will do. Glasses of water for me and my party immediately. Refills on said water every 15 minutes or so. I should not have to point out what is on special at that time on my bill, either. Don't argue with me about what I ordered or the bill, go get the manager for those things. That's it, that's all I expect. If you cannot do those simple things, you should be nowhere near the service sector of society.

Moving forward, our waitress appeared new to my eyes, but I can't be sure. Never smiled once at my girlfriend and I. Avoided eye contact the entire dinner. No water offered. All those things are really no big deal and furthermore, can be quite commonplace to any frequent diner goer. The we get to the check paying part. Before I go any further allow to state: I have never, ever had to have a bill redone 3 separate times. It's just never happened, until last night.

She bring us the bill, with everything regular priced (we were there at happy hour). I take it up and ask her, politely if she could adjust the prices for the happy hour items. She looks at me, quite disgusted and goes "for what?", I calmly walked over to my table and grabbed the little placard SHE HAD HANDED me and pointed to the prices adding "see where it says "enjoy our happy hour in bold black lettering, on the receipt"". She fixes it and drops the bill off. Interjecting here for a moment: I always tip well for good service, if its happy hour I usually over-tip to compensate for the reduced sales. So she brings back the correct bill (26 something). We hand her 10$ and our debit, requesting the ten be applied to the bill then debit the remainder. She brings us back the slip with the same amount, and had pocketed the 10$. So for the 2nd time in 3 minutes I had to ask for her to fix the bill. Finally after the third time she got it right.

In conclusion I would ask that all restaurants stop employing shit servers. I don't want a foot rub or nothing, but your job is most certainly to improve my mood while serving me food. We ended up tipping her just about 15% anyway, because we like that place so much. That is all.

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